Damaged or Defective Items
If your order arrives damaged, you must report it within 72 hours of receipt. It is important to inspect your item promptly and notify us within this timeframe.
For damaged items, please follow the steps below to file a damage report. Buyers may request a replacement or refund. Dowell will determine whether the damaged items need to be returned.
- Email several photos of the damaged item to order@dowell.com.
- Include close-up and wide-angle shots of the damaged area, all sides of the shipping box, and a clear image of the shipping label or BOL (Bill of Lading).
- Provide your order number and contact information in the email.
After submitting your report, our team will respond within 1 business day. Please note that response times may be slightly longer during holidays. We may request additional materials—such as a video or more photos—to process your report.
Once your report is approved, we will arrange a replacement or issue a refund.
If you need assistance, our customer service team is always here to help at order@dowell.com.



















































































































































































